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Contact HMRC by phone? Manager hangs up instead of giving name! Listen 5:05 on.

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Published on Apr 28, 2014

AUDIO - Listen from 5:05. Witness at first hand HMRC chaos, then once a supposed supervisor is on the line, unashamed rudeness and refusal to give his name, answer or have any two-way conversation. Made Adrian Huston wonder if HMRC uses robots instead of supervisors. At no stage did the 'supervisor' genuinely interact with him. Audio obtained via Freedom of Information.
The audio has been silenced to protect the client details, and the name of the first officer, who was unable to help due to the HMRC records not being correctly updated.
As a result of an official complaint, HMRC has said the correct authority was in place, but the officer was on a system which couldn't access it. They apologised for the behaviour of the person supposed to be a 'supervisor.'

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