 Hello everyone. This is financial author Ahmed Dunn of Ahmed Dunn.com. On this channel, you'll find financial travel and more videos just like the one you're watching right now. If you like what you see, please give me the thumbs up and consider subscribing. Hello everyone. This is financial author Ahmed Dunn of Ahmed Dunn.com. Today I'll talk about the CIBC Aragold Visa Infinite credit card, my experience applying for this credit card. And at the same time I'll talk about American Express airplane plus gold credit card. So I'm going to look on my cellphone just for a few times to get the dates right. So I applied for Visa Infinite credit card on January 13th by calling the customer service. And on the same date, I applied for American Express airplane plus gold credit card. And both of these cards applied by calling the customer service. So what happened? The next day I got an email from CIBC mentioning that my application is under consideration and they'll let me know if they got further information or they'll send me the credit card. Which is just fine. Now this is, I'm talking about the weekend when I applied for these two cards. And after next Friday, after seven days or within just a week, which would be the next Friday, I received my American Express airplane plus gold credit card in the mail. So they just sent it right away. It was approved and they sent it right away within a week. But I didn't have any sign of receiving CIBC air gold Visa Infinite credit card. And the next week I had a call from CIBC. They asked me to return the call because they left me a voice message. And when I returned the call, actually at first I thought that they are declining my application or there must be something wrong. Otherwise why they're calling me. So when I returned the call, they mentioned that the guy asked me how much credit limit I want. Whether he can give me $5,000 or $10,000. It's up to me how much I want. So I told him that I don't need $10,000. Just give me $5,000. That should be fine. And then the guy said, okay, that's fine. I'll send you the credit card. So this is again about 10 days after I applied for the CIBC air gold Visa Infinite credit card. Now another week passed by nothing happened. So I got worried that, you know, what's wrong with my credit card. According to the guy's book, I should be receiving it within a couple of days. But now it's another week. And since the first time I applied for this card is about two weeks and I have nothing. So I called the customer service and what happened, they were able to find my application and everything. But I was told that, you know, my credit card was not sent due to the fact that the last person I talked to, who was the person that was asking me how much credit limit I would want, didn't do anything. So he forgot to, you know, send the request to the back office to mail out the card. Or I don't know what happened, but he just didn't do it. So there's no card sent out. So he apologized, you know, he said there would you send me the credit card right away. And then again the day after I received another email and actually I have this email now give you the exact date, which is that February 5th. And on February 5th, I received a call from another services person asking me questions again, which, you know, they asked me long before. Like, you know, how much credit limit I want, you know, if I applied this for this credit card. So at this point I was really surprised and I got a little bit upset. And I told the person that, you know, what's going on. You keep calling me and asking me the same thing again and again. And someone lost my application. So this person told me that, you know, this is the last time they're calling me. They're going to mail me the credit card. And she apologized again for, you know, losing the application at the first time. And then the day after, which was February 6th, I received another email from CIBC mentioning that you have been approved for a CIBC credit card, which should have happened about three weeks to four weeks ago. And then finally I got my credit card actually yesterday. So it was, let me look at the date. It was February 10th. So I'm sorry, it was February 9th. Today is February 10th. It was February 9th. So the application I made was January, let's take a look at January 13th. And I received the card on February 9th. So it's almost a one month just to get an application, get a credit card from CIBC. And the same application I did at the same time to American Express where I received the card within a week. So that's the experience I had with the CIBC customer service and their back office and, you know, the whole process. It was a pain to receive the credit card. And if you watch this channel, you know that I have a very high credit score. Usually it stays above 800. If I apply for a few credit cards, then it goes below 800 for a one month or two months. But then it bounces back again above 800. So it never happened to me that anyone declined me a credit card application or anything. So the whole experience was, you know, not a good experience. And also I found out that CIBC credit card customer service did not actually open 24 hours. They open only weekdays up to, I'm not sure what time at night, but I believe they open either up to 10 o'clock or something like that, but definitely they're not 24 hours. But this is very important when you're carrying a credit card and you're traveling across the globe with that credit card because you don't know when you need to call the customer service. Not for, you know, lost credit card or anything, but even sometimes you need to just call them. Let's say your charges got declined or you have a question. So you need a credit card provider who offers 24 hour customer service. CIBC doesn't. So that's another thing to look for when you'd like to have a credit card for daily uses and everything. So this is the experience I had with credit card and I'll be reviewing unboxing this credit card very shortly. I do have the American Express Airplane Plus Gold credit card unboxing coming up within the next few days and then after that I'll publish the CIBC Air Gold Visa Infinite credit card. So I just wanted to give you, let you know what happened. So, you know, when you apply for a credit card next time you have an idea what might go wrong and what to do. So that's all for now. If you like what you see, please give it a thumbs up and consider subscribing and I'll see you shortly. Thank you.