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Microsoft Social Listening Spring '14 Customer Care Scenarios

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Published on Jun 2, 2014

The rise of the social customer is here; social listening helps you identify your social media customers' conversations and provides early warning alerts so you can react fast to potential issues. In this video, Reuben Krippner walks you through three Microsoft Social Listening scenarios showing you how to filter keywords, define alerts, and discusses the next steps to take to keep in touch with your customers' social media needs. Learn more: http://crm.dynamics.com/social

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