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Joanna Geraghty on JetBlue’s coronavirus response

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Published on Mar 18, 2020

English transcript: http://blog.jetblue.com/englishtransc...
Spanish transcript: http://blog.jetblue.com/spanishtransc...
Learn more about how JetBlue is responding to coronavirus: http://blog.jetblue.com/coronavirus/

We are sharing this personal message from JetBlue’s President and Chief Operating Officer, Joanna Geraghty. In this video, she talks about how JetBlue is caring for our customers and crewmembers in the face of the coronavirus pandemic. She also shares some schedule changes and our enhanced coronavirus safety precautions.

Keeping you and our crewmembers safe.
Safety is our first priority at JetBlue, and we have worked diligently with the experts to make sure we are doing our part to slow the spread of coronavirus. For enhanced protection, you will see our crewmembers wearing medical-grade gloves for your safety and theirs. We are also temporarily limiting inflight food and beverage service to minimize touchpoints. Below you will find information on all of what we are doing as well as more about HEPA filter technology aboard all our aircraft.

Reducing our flying to reflect demand.
Based on the coronavirus pandemic, we are seeing fewer bookings, and in an effort to maintain a level of much-needed air service for critical travel, we will be adjusting our flight schedules in the coming months. Based on recent foreign government restrictions and general demand, we must streamline our operation, but we promise to continue to provide our legendary customer service.

Is my flight cancelled?
As we work to consolidate flights and service, we are doing everything we can to minimize impact to our customers’ travel plans and provide as much notice as possible. Over the coming weeks, customers with flight itineraries that need to be adjusted will be contacted by JetBlue via email. Our self-service options will allow customers to accept an alternate itinerary or cancel their itinerary and rebook.

Thank you.
On behalf of everyone at JetBlue, we would like to thank our customers for their loyalty and understanding during this unprecedented time. We will continue to keep you informed here on our blog as the situation evolves and look forward to welcoming you whenever you are ready to travel with JetBlue.

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