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Mapping Touchpoints: What is the Missing Customer Experience Structure? Q 5 - TOUCHPOiNTER Series

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Published on Jul 24, 2013

More Customer Experience Resources at http://www.touchpointguru.com (Speaker/Coach/Author) and http://www.CXstrategiesInc.com (Consultancy).

You will gain a deeper understanding of:

• How to use Workshops to map touchpoints
• The four questions to ask for each touchpoint
• Why your organization should be conducting mapping workshops in perpetuity

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