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SDGC19 | Tai Huynh: Overdose - Service Design in the Time of Crisis

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Published on Dec 24, 2019

Tai Huynh of UHN OpenLab speaks at SDGC19 in Toronto.

Opioid overdoses have risen dramatically around the world. In this talk, I will discuss the major obstacles hampering current efforts to curb the crisis, including stigma, toxic street drug supplies, NIMBYism and the politics of indifference. The talk will describe a project in Toronto's inner city that brought together close to 100 harm reduction workers, people who use drugs, as well as service designers and developers to come up with a technology-driven, yet decidedly human solution. Through the window of the opioid crisis, the talk will draw connections between service design, participatory design and grassroots activism in advancing a just society.

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