 From London, England, extracting the signal from the noise. It's theCUBE, Cover, Discover 2015. Brought to you by Hewlett Packard Enterprise. Now your hosts, John Furrier and Dave Vellante. Okay, welcome back everyone. We are live in London, England. This is SiliconANGLE, it's theCUBE, our flagship program. We go out to the events and extract the signal from the noise. I'm John Furrier, the founder of SiliconANGLE. I'm like, Coach Dave Vellante, founder of Wikibon.com. And our next guest is Seamus Dunn. He is the vice president of Hewlett Packard's Enterprise Technology Services and Support Team of HP Enterprise, HPE. Welcome back to theCUBE in your first official new company role, which was run as a split prior to the official date. How do you feel? Well, it's great. It's actually kind of more focused. And it's great to have an event like this kind of formalize the split, the focus. The feedback's great about the split. And yeah, it's great. Can't wait to start it. And all the HP employees are doing a lot more puddling and training. I saw her roll out of the new brand. They're having all this kind of, people getting this kind of get a feel for the new solutions focus, the transformation areas. A pretty good vibe here, very good vibe. Yeah, and actually the engagement with customers at the event here in London, it's nice to be in a new place. The event is really running well in London. So a lot of excitement, a lot of engagement on the floor. I think it's like a refresh. It's, you know, the company was good before, you know, it's just more focused now, and there's a lot more engagement than it was, I think. The displays behind us are now in a new configuration and not in the org chart, roll, you know, storage, grew, and then these little, you know, sections. It's integrated by solutions. Which is great from a services point of view. Yeah, you guys have always led that. So I mean, it's a technology service point of view. We've always said that, you know. We don't always have a new product to release when we're talking in service. We have a service arrangement. So we're all about relationship-based solutions. You know, we work with you all the time. We have your manager install base. So from a service point of view, talking about transformation areas and solutions is music to our ears. You know, that's how we think in a business, anyway, yeah. So let's talk about the services. So you're supporting all the existing stuff and moving customers to the new promised land, the new cloud. You get the new style of IT and style of business. And it's pretty cool. A lot of stuff that we're seeing here. Yep. What's the hot products? And obviously data center care is key. What are the big sellers right now? And what's the, where's the road to the future? From our technology services business, I know you had Scott Weller on before. What we'll say is we have a service called Data Center Care that we will give you one number to call. We'll have a team of experts on your site and we'll help you get more out of the IT that you have on your premises today before you do anything. We'll get more. You'll be one number to call. You'll have local experts. And then we'll help you evolve to the next. And evolve to the next is like we'll prevent things from happening. So we give you stability, reliability. But then we move on and we'll help you speed up innovation. Give you room and speed for innovation. So our catch is we're not like a support and maintenance team so much as a customer success organization. There's one phrase that I'd use for what we're doing in technology services for HP Enterprise. It's we're helping customers be successful. Helping you have successful outcomes from your business. And you saw guys on the stage yesterday and said I'm going to start up and small bigger startups than most startups. But they have a budget. And they're not really writing big fat checks to HP but they want value, right? They want the value out of that. So that's the future. Service led infrastructure is certainly going to be a big part of the future as certainly Wikibon analysts are all pointing to as the future cloud native, Brian Gracie at Wikibon again pointing to some of the trends there. So I got to ask you the customer success question about making sure nothing breaks and move to the next generation is I want you to share with the audience some color around the split. Because that was a very interesting experience that HP actually, HPE and HP Inc. The former HP split into two and had to take this monolithic historic, 70 something years old company split it in half operationally in mid-flight and have two systems in place. That's an IT nightmare potentially. Well, it's a tough thing. So there's a few things. I've worked in HP for a long time. So I remember we did this before. There was a company out there called Agilent. Which was a very successful company. There's a measurement. Yeah, and I think when you have a company with a culture of HP, we want to make it work. People actually feel engaged working for this company and they make things work and make things happen. It's collaborative. And frankly from a services point of view, it's part of why I work in services even in HP. It's all about relationships and culture and management. People in our services division do whatever it takes to help customers. And that's kind of the way we operate internally too. It's a close road. That's really old HP too. That's been a part of the DNA for a long time. Yeah, and I think a split like this brings that out again. I still talk to my colleagues in HP Inc. You know, collaborate with them and we'll continue to do that in front of customers where it's needed. But it was also time for focus. And so you can actually feel a little more focused in terms of enterprise level account engagement. You know, we just, it's doubling down on the focus. And our HP Inc colleagues, you know, are doubling down on some of the things they're doing with treaty printing and PCs and so on. So, you know, it actually feels pretty seamless. Inside the weeds, there was a lot of services deployment to make new servers, split it up. That's a services and support role. So you have to support the old and bring in the new. Yeah. Well, I mean, as you think about it. Tell us. If you think about it, customers have infrastructure on their premises today. It's not like they're going to move everything to the cloud, but they're under pressure to innovate faster, to deploy applications faster, but they still have some old infrastructure. So we help with that. We'd help you get more out of that infrastructure that you have today, and we'd help you to evolve to the next. The way we phrase it is, we'd help you get more out of the infrastructure sitting on your premises today. And we do things like our operational support services as sort of outtasking for systems admins, infrastructure automation, where we partnered with Chef. We have a genius bar in our R&D team that you can call. We'll help you get more out of what you have today. But then we'll make it, it'll get even better when you deploy new infrastructure, like our composable infrastructure synergy everybody's talking about today, or when you move towards a Healy on OpenStack distribution. Or in fact, even if you want to go to the cloud, we'll partner with folks like Microsoft Azure. That's one of the things we're talking about here today. And help support you in that further deployment when you've moved off-premise. So more out of what you have today, and make it even better as you evolve to the next. It's funny, you bring up the old HP, the DNA about support, and I know I worked there for nine years. I can tell you that support and service and support was really one of them. Customer satisfaction was the most important thing for HP. But you bring up also multi-vendor was a big thing for HP. Still is. High quality products, but when they got into the computer industry as it got networked into the TCP IP generation, we call it, multi-vendor was a huge deal. Now with open source, that was like what TCP IP did for networking. Now you have open source over here, multi-vendor is huge. Talk about this new dynamic, you're out of the cloud business. So Azure can partner there, they can buy more gear, billions of dollars worth of hardware, but you're now in partnering mode. Talk about the dynamic for the customer. So first of all, HP has always been a partnering company. That as well as our internal culture, our ability to partner and work with other organizations is like that's part of our DNA. So multi-vendor has been important to us all the time. At the end of the day we're saying we support your data center, that's why we have this product data center care. And we support everything in your data center. And that has to mean infrastructure, hardware, that's not ours, we'll support that too. The software side will support that too. And we've already had long standing relationships with various OS and hypervisor ISVs, and we're building out that ecosystem. Chef is a big one that we've announced, but she's back. And a butterfly just came back, that's impressive. Wow. Chasing butterflies. Hey, it's getting creative in the queue here. There must be a symbol there, I don't know. But supporting everything that you've got in your data center, that's the idea of customer success. We got a visitor. A butterfly flying around. It's going into the other realm of audience. So, sorry, you would, I'll pick up from here. Go ahead. Since I haven't said much. So, when we were talking to Scott, John and I, I had asked him about new metrics. I mean, this HP split and the new sort of solution areas, times with a new level of accountability within the customer base. And what Scott said was, it's no longer the project, but did you get this done, did you get that done? The list of stuff on time, on budget. It's more accountability around, did you meet the business outcomes that we established at the beginning of the initiative? And that can be anything. So, that changes the way in which you get measured by your customers. And so, can you talk, let's peel the onion skin on that a little bit more than we were able to, because we didn't have much time with Scott. So, I mentioned data center care, which is our arrangement where we look after your whole IT infrastructure, your whole data center. And we launched that in 2012, greater than 4,000 customers now. It's 20% and growing exponentially as a portion of our whole business. And the net promoter score and the customer stats are off the charts for that service, even compared with the rest of our services, because it's so intimate, so relationship based, and it's so linked to where you're going, not just maintaining your infrastructure. And the clear thing that we've seen over the last number of years, when we're talking to, not just the CIO, but the whole IT team, is they need stability and reliability, they want us to prevent issues, keep it up and running. They still want all of that. But now they want like speed, how can you help us deploy applications faster? How can you help me make the better quality of service that I deliver to my business? How can you help me with that? That feedback is actually what's driving a lot of our service innovation. That's why we went out and started partnering with Chef. That's why we started partnering with a number of ISVs around helping to automate your infrastructure, abstract away the complexity of your infrastructure. That's why we started partnering with various ISVs to hide the seams between the complexity of the infrastructure that you have to manage. That's why we started working with Microsoft Azure to have a hybrid support model. That's why we build flexible capacity to give you cloud economics in your data center. All those drivers where it's not just stability and reliability of your infrastructure. Now it's helped me improve the quality of my service delivery to my business. And how can I do that faster? That is consistently the feedback we're getting. You know, you're in the front lines. I always love talking with you every time you come on theCUBE. Now for spending most of what, it's just 2011 you've been on theCUBE. Because you get their action because you have the intimate relationship. You have the relationship and you're on the front line. So you're kind of the canary in the coal mine. You're a trendsetter for us. So I got to ask you, based on your relationships you have with your customers, what are you hearing with respect to composable, the synergy thing and IoT? Where are they in their mindset right now? Could you share some quick color on that? Well, the term composable resonates with everybody. And it's all linked to this idea of speed. What can I do to develop and deploy applications faster? And to do that requires automation. And for you to be able to configure infrastructure quickly and easily means you have to operate it as code. So the term infrastructure as code gets used. How can I automate everything so I can move faster? Develop applications faster. So the developers then don't have to go through a whole set of slow processing with the operations teams to get the applications deployed that they can do it in runtime production. So the idea of composability means you can abstract away the complexity of the infrastructure hardware and deploy applications faster. And frankly, what's happening as people move to the cloud, the public cloud is, there's still kind of questions about how fast, how much and what can I do on-premise? But the on-premise experience is being driven by what you can do off-premise. So they need speed, they need to abstract the infrastructure. Real quick, IOT. Are they feeling that too, customers? Or are they not so much? The internet of things is, everybody talks about it. And it's a big vision, connecting everything. I think it's relevant, but a little bit hyped up now. There's some little hanging fruit. There must be something. Well, so personally, I think of the internet of things within the data center and leveraging it so I can improve and become predictive analytics in terms of how it can help your business. We tend to talk to the IT team to deploy new applications that helps them advance the internet of things for their business. But frankly, as a service organization, I really don't hear that. I mean, we're seeing the phase one is clearly, connect what you can. Plant, you're manufacturing, retail, already connected devices on the network. Yeah, I mean, and that's certainly not go out and try to be the windmill, chasing butterflies. That's the IOT theme. Look at this, this is the IOT butterfly. Shamus, thanks so much for coming on theCUBE. Really appreciate it. Your charm is attracting the butterflies. Look at that, it's theCUBE here. Great to have you on. And again, you're the soothsayer for theCUBE here. You get to predict the future. You're out in the front lines and you've got those relationships. It's really important. Thanks for coming on theCUBE. Thank you, John. Thank you, Dave. Appreciate it. This theCUBE will be back with more after this short break.