Leading the transformation from Business Processing Operations (BPO) to Business Process Mangament (BPM), WNS Global Services goes beyond an increase in cost efficiency, productivity, call centers and outsourcing to Industry Specific High End Solutions.
Organizations today face multitudinous challenges such as rapidly changing customer demands, volatile economies, evolving performance benchmarks, competitive pressures, globalization, complex organizational structures, employee retention, increased regulations, and controlling and channelizing finances.
This Playlist has opinions, insights and secrets of success from an avant-garde business leader, Keshav R. Murugesh. Currently the Group CEO of WNS, Keshav is a visionary who has worked with organizations like Syntel Inc and ITC in the past. He is a frequent industry speaker, both nationally and internationally, and also serves as the Co-Chairman of NASSCOM's BPO forum in India.
The beginning of the year 2010 has brought more employment oppurtunities for the Costa Ricans. The India headquartered multinational, WNS, has commenced its operations in the country and providing Finance & accounting, Customer Care & Research & Analytics services. WNS's Steve Reynolds told TeleNoticias that Costa Rica is an ideal delivery location. Although it is not yet confirmed when the recruitment will commence, thanks to the ready availability of bilingual and highly qualified work force. Currently the company is operational from Forum Business Park in Santa Ana. We have oppurtunities for bilinguals, persons with training in the field of finance and accounting and also other services dependent on the needs of our clients.
In a period of market globalization, and a rapidly changing competitive environment, the customer has gained center stage in almost every business. WNS helps clients manage and enhance their customer experience by transforming their customer contact center operations to increase customer loyalty, retention and satisfaction, in a cost-effective manner. Jim Zyaja of WNS talks about the trends and challenges faced by Insurance companies in Customer Care, and how outsourcing can help overcome these challenges.
WNS research and analytics expertise focus on operational excellence and a robust global delivery model, WNS helps leading companies make insight-based business decisions. Our comprehensive services, which include analytics, market research, and business and financial research, provide actionable insights to companies across a range of industries such as Banking and Financial Services, Consumer Packaged Goods, Insurance, Manufacturing and Retail.
WNS 'extends your enterprise' by leveraging our deep finance and accounting functional expertise, industry intimacy, focus on operational excellence and global delivery model. CFOs outsource accounting services to WNS so that their internal teams focus on core business issues, while the WNS team delivers to goals of standardizing finance and accounting processes, transforming the finance operations and lowering costs.
Managing in a dynamic business environment is becoming increasingly challenging. Drawing insights from different perspectives is imperative to success in this environment. In this section, subject matter experts from WNS share their perspectives on industry trends, discuss challenges our customers face and suggest ways to manage these challenges. We hope you find these perspectives insightful.