St. Joseph's Health Care London
  • Communicating with you - Dr. Gillian Kernaghan's fall 2017 update

    465 views 11 months ago
    President and CEO Dr. Gillian Kernaghan provides an update on the accomplishments and future goals of St. Joseph's Health Care London:

    Care Partnership

    At St. Joseph’s, a top priority within our strategic plan is to “Ensure patients and families are full partners in their care, and in the design, measurement and improvement of care.”

    This is a call for us to not only to listen and respond to you -our patients, residents and families, but to be “guided by their voices.”

    We know that when we do this well, the impacts are profound. Patients who are more engaged in their own health care have better health outcomes, are safer and have an improved experience of care. Through involvement and collaboration with our patients, residents and family caregivers, we foster trust, build mutual respect and earn confidence.

    This happens across St. Joseph’s. For example, patients were asked for their suggestions on the redesign plans of our cafeteria at St. Joseph’s Hospital. Their feedback significantly changed the original plans.

    Our Acquired Brain Injury Rehabilitation Program is launching a new website based on feedback and consultation with patients, families and staff. The goal is to enhance information available to patients who have sustained a brain injury.

    We now want to bring these partnership efforts to the next level. We have developed a framework to guide, strengthen and enrich our partnerships with those we serve.

    New Patient and Family Caregiver Advisory Council – Parkwood Institute

    An important source of feedback and suggestions come from patient, resident and family councils that we have at all of our care sites. Most recently, a Patient and Family Caregiver Advisory Council was formed at Parkwood Institute Main Building. This will be a forum for patient and family caregiver involvement in our delivery of services and planning for the future.

    New strategic plan

    We are now in the final year of our three-year strategic plan. Your feedback and that of the community as a whole will play a central role in the development of our next strategic plan. We have recently embarked on this process and will make sure we are listening and are responsive to your input as we develop this next plan. Watch for opportunities for you to have your say.

    Patient safety - List of medications
    As always, patient safety is also a priority at St. Joseph’s. This includes a focus on medication safety. To ensure your care is as effective and safe as possible, I would like to remind you to bring an accurate, up-to-date list of your medications, or the medications themselves, to every hospital appointment so that your care team can ensure your medications will not conflict with any new medication or treatment you might need.


    Another important safety focus is protecting our patients, residents and staff from illness during influenza season, which is just around the corner.

    I encourage everyone who can get a flu shot to please do so.

    As always, we also ask that if you would like to visit someone in the hospital and are experiencing influenza-like symptoms or are feeling unwell, to please refrain from visiting until you are well again.

    We also ask everyone to practice good hand hygiene while in our facilities.

    As always, I welcome your feedback and ideas about your experience at St. Joseph's. I look forward to hearing from you. Show less
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    Dr. Gillian Kernaghan, President and CEO presents the latest accomplishments and performance goals of St. Joseph's Health Care London.
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