Dee Dee Raap

Dee Dee Raap is an expert speaker and author on service, leadership and life. She developed and delivered High Touch Service and Achieve Great Service--Create Customer Retention, Referrals and Relationships for businesses and associations across America.

Dee Dee conducts customer and employee satisfaction research in a wide range of consumer industries to help clients achieve high levels of customer and employee satisfaction.

Author of:
- Dear Mom: Remembering, Celebrating, Healing
- JourneyWords: 52 Strategies to Achieve Great Service
- Find Your Pink Flamingos
- And numerous articles and columns on customer service.