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  • Business Process Management - an overview

    1,591 views 6 years ago
    Voice of Customer 1 Show less
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  • CEM Method Play all

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  • Customer Centricity Play all

    • Target Operating Model Guidelines for Customer Centricity - Duration: 6 minutes, 45 seconds.

      • 4 years ago
      • 1,059 views
      TOMs are a popular means of implementing enterprise wide change. In this short video we overview how best to create TOMs with the customer in mind.
    • James_Dodkins_coaching.mp4 - Duration: 82 seconds.

      • 4 years ago
      • 41 views
      CEO of Compass Business Club, James Dodkins, explains the fundamentals of customer centricity @jdodkins
    • Moments Of Truth ...Misery and Magic - Duration: 119 seconds.

      • 4 years ago
      • 398 views
      Two minute review of the difference and why we should all strive to deliver Successful Customer Outcomes for our customers - without exception.
    • TNC Outside In - Duration: 2 minutes, 22 seconds.

      • 5 years ago
      • 75 views
      Evolving Outside-In involves significant changes to the way we measure success. In this short interview Michael Nakamoto (CPP Master) share recent experiences at The Nature Conservancy.
    • DeskTop Transformation in your lifetime - Duration: 68 seconds.

      • 2 years ago
      • 1,138 views
      The desk may have changed, but how has the work you do on a day to day level changed in the office?

      "Evolution of the Desk" is an initiative borne out of the Harvard Innovation Lab. The goal is to...
    • Fish climb trees - Duration: 5 minutes, 31 seconds.

      • 2 years ago
      • 134 views
      Mindset transformation. If you are struggling with an old style mindset (industrial age thinking and practice) and need to help your colleagues reframe this will help.
    • Customer Experience Steve Jobs Apple - Duration: 66 seconds.

      • 9 months ago
      • 1,738 views
      At the birthing of the Customer Experience Age. Amazing how so many companies still do not get this!
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  • Certified Process Professional Masters Play all

    • Dubai_CPPMasters_FutureState - Duration: 74 seconds.

      • 4 years ago
      • 63 views
    • BPGroup - CPP Master - Geoff Guilfoyle Duke Energy - Duration: 114 seconds.

      • 4 years ago
      • 151 views
      Considering the Certified Process Professional and CPP Masters then listen to this testimonial :)
    • Sydney CPPMasters 2014 - Duration: 54 seconds.

      • 4 years ago
      • 44 views
      Australia is very effective in the process and customer experience management arena. This snapshot is from the 14th Sydney CPP Masters session.
    • Adelaide CPPMasters 2015 - Duration: 48 seconds.

      • 4 years ago
      • 51 views
      Certified Process Professional Certificate distribution and final summary in 75 seconds :)
    • CPP Masters Sign language - Duration: 53 seconds.

      • 4 years ago
      • 69 views
      A brief glimpse of CPP Masters signing
    • CPP Masters in London - Duration: 38 seconds.

      • 5 years ago
      • 45 views
      Quick snippet of team work during the CPP Masters www.bpgroup.org
    • TNC Outside In - Duration: 2 minutes, 22 seconds.

      • 5 years ago
      • 75 views
      Evolving Outside-In involves significant changes to the way we measure success. In this short interview Michael Nakamoto (CPP Master) share recent experiences at The Nature Conservancy.
    • Certified Process Professional Master feedback - Duration: 50 seconds.

      • 7 years ago
      • 733 views
      CPP Master coaching from the BP Group - 50 secs feedback at close of five day program. See http://www.bpgroup.org for more Testimonials and interviews.
    • CPP Master Class - BP Group - Duration: 30 seconds.

      • 7 years ago
      • 104 views
      Testimonial following the Certified Process Professional Master 5 days session. Allen shares with us why it is useful to retake the program if it is a few years since you qualified!
    • Certified Process Professional & CPP Master - Duration: 3 minutes, 38 seconds.

      • 7 years ago
      • 160 views
      LearnbyDo(tm) is the approach we adopt when coaching Advanced and Enterprise BPM. Highly experiential you get to grips with the CEMMethod within hours to help your organization win the Triple Crown...
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  • Certified Process Professionals Play all

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  • Liked videos Play all

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  • Certified Process Professional Champions Play all

    • Steve Melbourne Invite - Duration: 4 minutes, 54 seconds.

      • 4 years ago
      • 32 views
      Overview of the upcoming CPP Champions session in Melbourne
    • BPM Centre of Excellence (courtesy of the PEX Network) - CPP Champion Insight - Duration: 2 minutes, 42 seconds.

      • 5 years ago
      • 178 views
      How do you establish the BPM COE. A leading CIO from one of the worlds largest insurance companies (Aviva) tells us how.
    • TNC Outside In - Duration: 2 minutes, 22 seconds.

      • 5 years ago
      • 75 views
      Evolving Outside-In involves significant changes to the way we measure success. In this short interview Michael Nakamoto (CPP Master) share recent experiences at The Nature Conservancy.
    • DeskTop Transformation in your lifetime - Duration: 68 seconds.

      • 2 years ago
      • 1,138 views
      The desk may have changed, but how has the work you do on a day to day level changed in the office?

      "Evolution of the Desk" is an initiative borne out of the Harvard Innovation Lab. The goal is to...
    • Fish climb trees - Duration: 5 minutes, 31 seconds.

      • 2 years ago
      • 134 views
      Mindset transformation. If you are struggling with an old style mindset (industrial age thinking and practice) and need to help your colleagues reframe this will help.
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  • Process Excellence Play all

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