• Business Process Management - an overview

    1,604 views 6 years ago
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  • Customer Centricity Play all

    • Target Operating Model Guidelines for Customer Centricity - Duration: 6 minutes, 45 seconds.

      • 4 years ago
      • 1,101 views
      TOMs are a popular means of implementing enterprise wide change. In this short video we overview how best to create TOMs with the customer in mind.
    • James_Dodkins_coaching.mp4 - Duration: 82 seconds.

      • 4 years ago
      • 43 views
      CEO of Compass Business Club, James Dodkins, explains the fundamentals of customer centricity @jdodkins
    • Moments Of Truth ...Misery and Magic - Duration: 119 seconds.

      • 4 years ago
      • 444 views
      Two minute review of the difference and why we should all strive to deliver Successful Customer Outcomes for our customers - without exception.
    • TNC Outside In - Duration: 2 minutes, 22 seconds.

      • 5 years ago
      • 79 views
      Evolving Outside-In involves significant changes to the way we measure success. In this short interview Michael Nakamoto (CPP Master) share recent experiences at The Nature Conservancy.
    • DeskTop Transformation in your lifetime - Duration: 68 seconds.

      • 2 years ago
      • 1,268 views
      The desk may have changed, but how has the work you do on a day to day level changed in the office?

      "Evolution of the Desk" is an initiative borne out of the Harvard Innovation Lab. The goal is to...
    • Fish climb trees - Duration: 5 minutes, 31 seconds.

      • 2 years ago
      • 139 views
      Mindset transformation. If you are struggling with an old style mindset (industrial age thinking and practice) and need to help your colleagues reframe this will help.
    • Customer Experience Steve Jobs Apple - Duration: 66 seconds.

      • 1 year ago
      • 3,099 views
      At the birthing of the Customer Experience Age. Amazing how so many companies still do not get this!
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  • Certified Process Professional Champions Play all

    • Steve Melbourne Invite - Duration: 4 minutes, 54 seconds.

      • 4 years ago
      • 32 views
      Overview of the upcoming CPP Champions session in Melbourne
    • BPM Centre of Excellence (courtesy of the PEX Network) - CPP Champion Insight - Duration: 2 minutes, 42 seconds.

      • 5 years ago
      • 194 views
      How do you establish the BPM COE. A leading CIO from one of the worlds largest insurance companies (Aviva) tells us how.
    • TNC Outside In - Duration: 2 minutes, 22 seconds.

      • 5 years ago
      • 79 views
      Evolving Outside-In involves significant changes to the way we measure success. In this short interview Michael Nakamoto (CPP Master) share recent experiences at The Nature Conservancy.
    • DeskTop Transformation in your lifetime - Duration: 68 seconds.

      • 2 years ago
      • 1,268 views
      The desk may have changed, but how has the work you do on a day to day level changed in the office?

      "Evolution of the Desk" is an initiative borne out of the Harvard Innovation Lab. The goal is to...
    • Fish climb trees - Duration: 5 minutes, 31 seconds.

      • 2 years ago
      • 139 views
      Mindset transformation. If you are struggling with an old style mindset (industrial age thinking and practice) and need to help your colleagues reframe this will help.
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