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freshdesk

  • Why BizTalk360 Loves Freshdesk - Duration: 105 seconds.

    • 3 days ago
    • 103 views
    The people at BizTalk360 tell us how they switched from traditional email support to Freshdesk, and why they enjoy using it to manage their customer support.
  • Integrating your Twitter account with Freshdesk - Duration: 3 minutes, 29 seconds.

    • 2 weeks ago
    • 321 views
    Learn how you can integrate your Twitter account with Freshdesk and convert your direct messages and mentions into tickets.

    Read the solution articles for more info:
    How to add a Twitter account: ...
  • Setting up Feedback widget - Duration: 2 minutes, 43 seconds.

    • 1 month ago
    • 802 views
    See how you can set up Freshdesk's feedback widget on your website, support portal or any web page and make it easier for your customers to contact you.

    Read the solution article for more info: ht...
  • Freshdesk's Integrated Live Chat - Duration: 4 minutes, 33 seconds.

    • 1 month ago
    • 608 views
    Learn to set up Freshdesk's integrated live chat solution and chat with your customers in real-time on your website, online software, or support portal directly from within Freshdesk.

    Read the so...
  • Setting up forwarding rules on Office365 - Duration: 81 seconds.

    • 2 months ago
    • 2,145 views
    Here's how you can configure your Office365 account to forward your support emails to your Freshdesk account.

    Read the solution article for more info: http://bit.ly/1CTiJPC
  • Customizing your ticket form - Duration: 2 minutes, 23 seconds.

    • 2 months ago
    • 1,482 views
    Here's a look at the ticket form inside Freshdesk, and how you can customize the form to suit your needs.

    Read the solution article for more info: http://bit.ly/1ungy1W
  • Setting up support email - Duration: 2 minutes, 1 second.

    • 2 months ago
    • 2,641 views
    Here's how you can quickly set up your support email and configure your Gmail inbox to forward your support emails to your Freshdesk account.

    Read the solution article for more info: http://bit.ly...
  • Going from Chaos to Control with Freshdesk - Duration: 2 minutes, 49 seconds.

    • 3 months ago
    • 1,373 views
    Customer love: Three UK businesses talk about how Freshdesk transformed the way they communicate with customers.
    • CC
  • Freshdesk Intro - Duration: 71 seconds.

    • 4 months ago
    • 840,778 views
    Freshdesk makes customer happiness refreshingly easy. More than 30,000 businesses use Freshdesk to deliver exceptional customer service over email, chat, phone and social media.
  • 5 Ways to Improve Twitter Support using Freshdesk - Webinar - Duration: 21 minutes.

    • 4 months ago
    • 718 views
    This recorded webinar takes you through how you could provide stellar customer support via twitter. The video covers ways to provide fast, personalized and contextual replies to customers.

    To kn...
  • Présentation de Freshdesk (French) - Duration: 91 seconds.

    • 5 months ago
    • 260,842 views
    Freshdesk est un outil de support client en SaaS qui offre tout ce dont a besoin une entreprise pour délivrer un support exceptionnel. Basé sur la convivialité et l'ergonomie, Freshdesk est totalem...
  • Freshservice - Channel

    • 18 videos
    We, at Freshdesk, noticed the pain that being in a Service Desk subjects you to.. and built Freshservice!

    Freshservice is an ITIL Service Desk with a fresh twist. It puts a refreshingly simple user e
    • CHANNEL
    216
  • SurveyMonkey integration with Freshdesk - Duration: 97 seconds.

    • 5 months ago
    • 788 views
    See how your agents can send SurveyMonkey surveys right from within your Freshdesk account.
  • Working at Freshdesk - Duration: 4 minutes, 50 seconds.

    • 6 months ago
    • 7,741 views
    At Freshdesk, we take pride in building powerful, sophisticated software that’s fun and easy to use. Our approach is to find the best people and empower them to succeed. We foster a workplace that ...
  • Wat is Freshdesk (Dutch) - Duration: 91 seconds.

    • 6 months ago
    • 108,034 views
    Freshdesk is een SaaS customer support helpdesk dat alles bied wat een organisatie nodig heeft om een excellente klantenservice te bieden. Freshdesk is volledig te in te richten naar je behoeftes, ...
  • Freshdesk Overview - Part 2 - Duration: 4 minutes, 10 seconds.

    • 6 months ago
    • 2,835 views
    This video gives you a quick overview on social support,knowledge base, and community forums in Freshdesk.

    To get an idea on how to get started in Freshdesk, click here
    https://www.youtube.com/wa...
  • Freshdesk Overview - Part 1 - Duration: 3 minutes, 13 seconds.

    • 8 months ago
    • 6,295 views
    This overview video gives you a quick idea of how you can organize tickets, add and manage agents, and leverage powerful automations in Freshdesk. If you've just signed up for Freshdesk, this video...
  • Agent Guide: How To Get Started With Tickets - Duration: 2 minutes, 23 seconds.

    • 9 months ago
    • 1,507 views
  • What is Freshdesk? - Duration: 91 seconds.

    • 10 months ago
    • 956,517 views
    Freshdesk is a SaaS customer support software that offers everything a business needs to deliver exceptional support. Built with an emphasis on usability, Freshdesk is completely customizable and o...
  • Hangouts Integration with Freshdesk - Duration: 100 seconds.

    • 10 months ago
    • 1,466 views
    See how your agents and customers can quickly initiate a Hangout from Freshdesk.
  • Why Honest Brew Loves Freshdesk - Duration: 2 minutes, 8 seconds.

    • 11 months ago
    • 6,248 views
    Honest Brew delivers your favorite beer directly to your home, whenever you need it. Andrew Reeve, Founder, talks about how Freshdesk helps them deliver real-world, personable customer service.

    To...
  • Freshfone - Part 2 - How to use Freshfone - Duration: 2 minutes, 34 seconds.

    • 11 months ago
    • 1,200 views
    This is a video to show how to use the Freshfone in Freshdesk.

    To view the video on how to setup Freshfone (Part 1).
    https://www.youtube.com/watch?v=AEYJeSwQMZ8
  • Why QuizUp Loves Freshdesk - Duration: 108 seconds.

    • 1 year ago
    • 1,672 views
    Guðfinnur Sveinsson (Guffi), Head of Support at Plain Vanilla Games (the guys behind QuizUp) talks about why he loves using Freshdesk for customer support.
  • Freshdesk Automations Webinar - Duration: 1 hour.

    • 1 year ago
    • 2,705 views
    The recorded video of the Webinar on Automating customer support using freshdesk. Covers: helpdesk management & automation using Dispatchr, Supervisor, email notifications, canned responses & email...
  • Freshdesk Arcade Webinar - Duration: 25 minutes.

    • 1 year ago
    • 511 views
    The recorded video of the Webinar on Automating customer support. Motivating agents by making a game out of solving tickets and rewarding them with trophies.
    Keep agents engaged,happy and make work...
  • Freshdesk Advanced Reportings and Insights Webinar - Duration: 40 minutes.

    • 1 year ago
    • 1,099 views
    The recorded video of the Webinar on Advanced Reporting and Insights in freshdesk. Covers: helpdesk management & Customer support review, Performance ,Smarter Reporting, Meaningful Insights,Types ...
  • Freshdesk's Fresh Themes & Plugs Webinar - Duration: 27 minutes.

    • 1 year ago
    • 733 views
    The Video of the Webinar on FreshThemes and FreshPlugs - how to use CSS customisation to rebrand your support portal, and how to integrate any third party product with Freshdesk.
  • Freshdesk's Best Practices Webinar - Duration: 31 minutes.

    • 1 year ago
    • 7,170 views
    This is the video of the Best Practices in Customer Support. Tips and Tricks to get the best out of your helpdesk.Insights on using Automations,Reporting and Various other day to day tasks in your ...
  • Freshfone - Part 1 - Getting Started with Freshfone - Duration: 2 minutes, 14 seconds.

    • 1 year ago
    • 1,183 views
    This is a video to help you setup Freshfone options in Freshdesk.

    To know how to use freshfone click on the following link.
    https://www.youtube.com/watch?v=UWEuRpPoW04
  • The Dispatch'r in Freshdesk (Extended Tutorial) - Duration: 13 minutes.

    • 1 year ago
    • 1,427 views
    This Video is an Extended Tutorial for the Dispatchr' in Freshdesk. It covers ground on how to use the dispatch'r, how to categorize, prioritize and automate the whole process of receiving tickets ...
  • Zendesk customer migrates to Freshdesk - Duration: 40 seconds.

    • 2 years ago
    • 2,295 views
  • Freshdesk Gamification Video - Introducing the Support Arcade - Duration: 80 seconds.

    • 2 years ago
    • 12,648 views
    Turn your help desk into a fun game your agents look forward to every morning. With the Freshdesk Arcade, every support ticket is now a chance to score points and celebrate customer love every step...
  • Freshdesk Timeline - Duration: 90 seconds.

    • 3 years ago
    • 1,592 views
    Freshdesk-The story so far!
  • Freshdesk gets a fresh office - Duration: 92 seconds.

    • 4 years ago
    • 6,231 views
    Video tour of the new Freshdesk office in Chennai, India
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