Rob Clark, Group Technical Enablement Director at Zycko talks to Zycko TV about how the company has developed the Riverbed demonstration lab facilities it offers.
The demonstration facility has been very well received by both channel and customers. It's probably one of the best technical developments and deployments we've actually done from my customer perspective and usage perspective. We're seeing probably an excess of 90 percent utilization on a day-to-day basis, and generating a lot of business and value for our reseller community off the back of that. Normally it's used by the resellers themselves so rather than actual end-customers it would be a Professional Services team or Technical Team logging into the lab to do demos to their customers and that may also include them sort of looking at new technologies, new visions of code and new software features within that Riverbed portfolio.
We develop the lab on a weekly basis so every four to six weeks you will see code upgrades, new software patches as Riverbed release them, they're built into the lab as soon as we possibly can so all the new features, the new monitoring software and portfolio are all added in on an ongoing basis.
Due to its popularity, we've increased the availability of the facility and have just deployed a second Riverbed lab to literally double the capacity so we now have 2 lab facilities available for booking and we are looking at increasing that in the future as the utilization grows.
Only one person can use the lab at a time, so this is a dedicated facility to any particular person for a whole day so that gives them the opportunity to log in in the morning, set the customer environment up as the customer would expect it to be with the same environment settings, the look and feel of their own customer setup that enables them to provide a demo during the day so they have it for the whole day. Booking the facility is quite simple really, effectively you just go to our website and log on to the Riverbed or 'Professional Services' page and follow the link that takes you through to an automated booking service. You can also obviously contact your Account Manager at Zycko or the Riverbed management team.