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  • What is Touchpoint Dashboard? - Duration: 2 minutes, 2 seconds.

    • 5 years ago
    • 59,397 views
    Touchpoint Dashboard is a web-based Customer Journey Mapping platform. This powerful tool allows you to visualize all of your customer interactions so you can make informed decisions about how and...
  • SILK - from Engine Service Design - Duration: 3 minutes, 16 seconds.

    • 9 years ago
    • 4,692 views
    How Engine Service Design is supporting Kent County Council's Social Innovation Lab for Kent - SILK - to develop services putting users and frontline staff at the heart of public service development.
  • Customer journey mapping - Duration: 3 minutes, 14 seconds.

    • 8 years ago
    • 1,192 views
    New Project 1
  • Customer Journey Mapping - Duration: 2 minutes, 31 seconds.

    • 8 years ago
    • 3,091 views
    Customer Journey Mapping - Trying to understand how the customer researches, decides and buys your products and services, so that the journey can be optimized to increase usability and conversion.
  • Understanding Customer Journey Mapping - Duration: 3 minutes, 59 seconds.

    • 7 years ago
    • 55,279 views
    Innovation Guru Jeneanne Rae speaks at the Parsons New School about customer journey mapping.
  • Mapping a total digital experience - Duration: 97 seconds.

    • 6 years ago
    • 275 views
    Visit our website: http://bit.ly/1m2uizL. Global Director of Customer Experience Thomas Mueller speaks about the role of digital strategy in developing great brand experiences.
  • See What Your Customers See: Mapping Your Real Customer Experience - Duration: 52 minutes.

    • 7 years ago
    • 7,135 views
    You don't use accordion-style paper maps in the car anymore, so why would you rely on outdated technology when it comes to understanding and improving your customer experience?

    Through years of ...
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