At Steinway, our guiding principle is building to a standard, not a price. If your Steinway is in need of restoration services, the only way to ensure that 100% genuine Steinway parts are being used is through the Steinway Restoration Center. Some parts, such as the proprietary STEINWAY soundboard, are simply not available to other piano restoration companies or individuals. If you restore your Steinway somewhere else, you will no longer have a genuine Steinway & Sons diaphragmatic soundboard (the lifeblood of the instrument). Steinway never sells its soundboards, and without one, the instrument loses the magic that makes it a Steinway. In other cases, even when Steinway parts are available, restoration companies can opt for cheaper imitation parts. Visit www.steinway.com/restoration to learn more.