To better understand the real-world strategies and workflows employed by journalists the University of Southampton IT Innovation Centre and Deutsche Welle have worked together to conduct an observational study of journalists doing UGC verification. We worked with 3 experienced journalists for a day, filming them and asking them to ‘think aloud’ as they performed several different UGC verification tasks. We watched what they did and asked them why they did it.
The results are summarized in this article and provide a window into the reality of UGC verification today. Our long term aim is that these results will allow future verification tools to be developed that better support what journalists really do day to day. This short video introduces the study and discusses its findings.