Welcome to the Era of the Digital Customer
Until today you could get away with only providing phone support.
Until today you could say 'too bad' when a customer complained about your difficult website.
Until today you didn't need a game plan for taking care of DIGITAL customers...
But TODAY, you do...
Welcome to the world of the digital customer...
Digital customers are always connected. They use multiple devices to go online, and they want answers to their questions with just a few clicks.
They have no tolerance for poor customer service online -- and they want complete control of their conversations with you.
How can companies meet the service needs of a sea of digital customers?
With digital self-service.
Digital self-service lets you give customers what they want—the kind of fast, automated service experience that meets, or exceeds, the quality of interactions with your best live agents.
Like being able to ask questions from anywhere in the world, on any device, in their native language. And getting a single, instant accurate answer in seconds—without having to jump through hoops to find it.
Digital self-service is the only way to deliver instant, accurate answers to a sea of digital customers—as well as instant, laser-targeted marketing offers to every customer who serves themselves online.
Today is the dawn of the digital customer. It's time to learn more about digital self-service from IntelliResponse today.