CMP, The Customer Contact Research Company

As the only research company dedicated to customer contact, CMP gives the industry the clarity, credibility, and direction it needs to keep pace with change. We are grounded in independent research, amplified through industry-leading events, and strengthened by the content and communities we’ve built over decades. CMP powers every corner of customer contact, from AI innovation to CX evolution to the future of the workforce. Our work starts and ends with improving customer experiences through the industry we guide.