What does it take to have an award-winning airport? People! Listen to the story of the Indianapolis International Airport (IND) and the dedicated people that keep the airport running smoothly.
The Indianapolis Airport Authority (IAA) put a strategic plan in motion with a - high-performing culture that fosters world-class service to enhance the community - at the cornerstone.
Although IAA executives helped set the strategy, staff from every department enacts the plan and directly impacts our travelers and customers. There are five main goals of the IAA strategy:
- Finding new ways to align with the vision of government and business partners
- Creating new ways to serve and engage our community
- Providing jobs and new opportunities to help Central Indiana prosper
- Innovating and preparing for today, tomorrow, and the future
- Providing award-winning customer service to all visitors at IND
This is your airport; we're here to serve you.
Best Airport in North America; that makes us proud!
I love IND!