Customer Experience Software for Autotask and ConnectWisehttps://www.deskdirector.com/
"As a managed services provider, solving customer problems are what you live and die by. Anything that helps you respond more accurately, faster and most effectively is pure MSP gold.
DD Portal, from DeskDirector, is the customer service portal that does all this. It integrates with solutions like AutoTask and ConnectWise. So your data is always synchronized.
DD Portal engages directly with your clients. Avoid the ‘stop go’ of email communications or time-consuming telephone calls.
DD Portal eliminates the possibility of ignored or missed emails. Just real-time, personal interaction between your support teams the happy customers they look after.
Active Directory integration gives automated sign-on. So it’s simple for your customers to log a ticket and keep track of it.
Customizable request types let you ask the right questions at the beginning.
DD Portal has versions for Windows, Mac, Web, iPhone and Android. Customers can track progress anytime and anywhere.
On the support side your team members can chat with customers directly from a ticket. They know who logged the ticket, from which device and when.
Your clients can quickly review, add-to or close tickets. If there are pressing deadlines, they can easily escalate via VIP or Fasttrack options.
The approval system can manage out-of-scope work & sensitive work can before it commences.
You can create personalized training content for customers or you can get started by using the built in content.
Powered by DD Portal, your people are more efficient and more effective. It means they can achieve more in a limited time available. At the same time, your customers have better, more accurate access to the support they need. That means happier and loyal customers and you ready to get more cash flowing into your business.
DD Portal starts at just $97 per month and can be up and running in 24 hours. Make your customers feel talented and in-control. Choose what features are the best fit for your business and your customers. Turn features on (and off) at any time.
Get ready to grow your business. Sign up for DD Portal today!"https://www.deskdirector.co...