If you want to improve performance at your contact center, you need more than data, you need insights. Welcome to 8x8 Virtual Contact Center Analytics--a suite of reports and dashboards with breakthrough capabilities to uncover how you are really serving your customers, and how this impacts your business.
The depth of our analytics is like no other in the industry. Built on our Big Data warehouse, Virtual Contact Center Analytics lets you build powerful reports based on a wide variety of metrics.
See how much time agents are spending supporting customers across all media versus doing off-line work. Get a look at which support lines are having service issues. And identify which agents are delivering the best customer experience.
Want to know what's going on in your contact center at a glance? 8x8 offers 4 powerful dashboards. Instantly spot areas where performance is good, or poor. See how agents are doing across your entire center, and compare their performance against critical
Virtual Contact Center Analytics uncovers the hidden issues at your business, and helps you draw the right conclusions.
It's an unprecedented tool for anyone who wants to build better relationships with their customers. https://www.8x8.com/call-ce...