IT Customer Service

Like it or not, today's IT professional has to be part technologist and part psychologist. We are charged with delivering creative solutions for our end-users, sometimes in spite of the challenges of office politics, big egos, small budgets, technophobes, and generally impossible demands. In these videos, based on my book "The Compassionate Geek: Mastering Customer Service for IT Professionals", I share some ideas to help you delight your end-users and deal effectively with the stress of the job. Good luck and enjoy the journey!
Like it or not, today's IT professional has to be part technologist and part psychologist. We are charged with delivering creative solutions for our end-users, sometimes in spite of the challenges of office politics, big egos, small budgets, ...
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