Patrick Dixon has been ranked one of world's 20 most influential business thinkers, Futurist keynote speaker at 60 conferences a year. 5 million video views on global trends, leadership, strategy, innovation. Global clients include Google, Microsoft, BP, UBS, Siemens, General Electric, AT&T. This video covers: future consumers, multichannel marketing, digital innovation, mobile banking, future of European union, France, Germany Greece and Spain. Why the future is about emotion. Future growth strategy. Risk management and how to manage uncertainty. Future of call-centres and customer service. Why consumers are getting impatient. How to win customer loyalty and customer engagement. Future of sustainable business, green technology, alternative energy, solar power, wind power and strategies to tackle global warming. Examples of innovation in technology, customer experience and customer relationship management. Secret of all leadership, management, motivation and business transformation. Keynote presentation at INNOTOWN conference by Futurist Patrick Dixon.