Adapting to an evolving digital environment is increasingly important for customer service and management. So using one aftersales platform that can help customers receive the best on offer can make this is more accessible, easy and flexible for managing Service Plans, storing and handling data correctly and adhering to GDPR compliance. We look at how to improve customer Service and MOT bookings through aftersales by highlighting the important advantages, covering the following. Customers are guaranteed to return for a service plan visit over a 3 year period compared to those customers without a service plan and those coming for a VHC are more likely to pay for work identified because they haven’t had to spend anything upfront with having a Service Plan. Dealers who provide transparency during VHC make it more convenient for a customer, gaining trust from them when work is identified. Customers can see for themselves through photos and videos when their car is being worked on.