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  • YaSM Framework: The basics Play all

    YaSM® ('Yet another Service Management Model') is a streamlined, readily applicable framework for enterprise service management (ESM) and ITSM, based on established best practices.

    In these videos we introduce YaSM and explain how YaSM relates to well-known frameworks and standards like ITIL® and ISO/IEC 20000. And we present the YaSM® Process Map, a complete and detailed set of process diagrams and document templates to support your enterprise service management or ITSM initiative.
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  • Enterprise Service Management Play all

    The simple principles of enterprise service management (ESM) - and how to apply them in practice.
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  • The YaSM Process Model Play all

    Contents of the YaSM® Process Map and techniques for working with the YaSM process model in enterprise service management and ITSM.
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  • YaSM Webinars

    In our webinars we introduce the YaSM framework and the YaSM® Process Map - a complete set of service management process templates.
    • Webinar: YaSM and the YaSM Process Map - Duration: 37 minutes.

      • 2 years ago
      • 172 views
      Free webinar (recording) | YaSM service management and the YaSM Process Map: Best practices for service providers.

      You will learn what YaSM is about, why we created it and how it relates to other ...
      • CC
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  • More Channels by IT Process Maps

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