• babelforce Platform: The New Art of the Possible

    131 views 1 year ago
    Quick introduction to the the 4 layers of the babelforce platform and how you get access to infrastructure, integrations to any other system, and the capability to add the magic of automation to your service and sales.

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  • babelforce Magic Automations Play all

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  • Customer Service Leaders Interview | Boris of Remix Play all

    babelforce CEO and call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service and contact center tools.
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  • Uploads Play all

    • This is how you fail at service and fulfilment - Duration: 3 minutes, 37 seconds.

      • 3 weeks ago
      In this video, we take a step-by-step look at an epic fail in customer service and delivery. A loyal customer is turned into a detractor. The costs in service and fulfilment explode.
      We point out t...
    • babelforce Automation - Push data to custom dataset in Geckoboard - Duration: 3 minutes, 33 seconds.

      • 2 months ago
      This video give a very quick guide on how to automatically update real-time dashboard widgets with custom data from calls. It uses the babelforce integration for Geckoboard.
    • How to update Zendesk tickets with a call-back request - Duration: 4 minutes, 31 seconds.

      • 3 months ago
      After an introduction into the setting up of call-back request, Katrin explores the topic further, explaining how to update your tickets. She uses Zendesk to show which local events are needed to u...
    • How to setup a call-back experience - Duration: 5 minutes, 22 seconds.

      • 3 months ago
      In this video, Katrin introduces callbacks, a service used by many companies. After a certain amount of time waiting in the call queue, it gives the customer the option to be called back by the nex...
    • Introducing the most basic call flow - Duration: 8 minutes, 36 seconds.

      • 4 months ago
      Katrin, our Head of Customer Success gives here a full overview of a basic call flow that comes with the babelforce manager app and how to manage babelforce no-code automations
    • Introducting the manager app - Duration: 16 minutes.

      • 4 months ago
      Katrin, our Head of Customer Success gives a full overview of how to manage babelforce no-code automations. If you are ready to automate integrated call processes, then this overview of the babelfo...
    • How to create an input reader - Duration: 5 minutes, 21 seconds.

      • 5 months ago
      Here we're looking at how to set up your IVR with babelforce. It's a simple but powerful module in the babelforce Manager which allows you to set up any IVR you want, helping you to create the call...
    • babelforce Magic Automation - Add click-to-call in Freshdesk - Duration: 2 minutes, 19 seconds.

      • 6 months ago
      Katrin shows us a cool bit of automation with how to add click-to-call tickects in your feshdesk integration. WIth one click you have ticket for every outgoing call in your feshdesk integration.

    • Magic Automation - advanced click-to-call in your web app - Duration: 2 minutes, 56 seconds.

      • 6 months ago
      Pierce shows here how one tiny piece of markup in your web app can add completely integrated outbound calling.
      For your team members, it will mean one-click calling.
      For your business, it means th...
    • How to create a freshdesk ticket with click to call - Duration: 6 minutes, 56 seconds.

      • 6 months ago
    • babelforce Automation - click-to-call automation in Zendesk - Duration: 2 minutes, 11 seconds.

      • 7 months ago
      This video gives a 2 minute quick view of how to remove all manual steps related to one-click call to your customers. Ticket are created and updated automatically from the context. The ticket field...
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    • How to integrate predictive dialer calls with Freshdesk - Duration: 12 minutes.

      • 7 months ago
      In this how to, Pierce Buckley from babelforce takes you step-by-step through the integration of predictive dialer calls with Freshdesk tickets. The aim is to give you what you need to remove all m...
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  • SLA Management Expert Interview - Graham Robson of CloudSET Play all

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