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    • Release Overview - 7.6 - Duration: 3 minutes, 3 seconds.

      • 2 years ago
      • 75 views
      A 3 minute overview of changes in release 7.6 of iService.

      New Customer Info Section
      New Autocomplete and Search in Lists
      New OpenID Support
    • iService Chat - Configuring Chat - Duration: 99 seconds.

      • 2 years ago
      • 36 views
      You can configure iService Chat in less than 10 minutes. This video provides a short overview on the steps required.
    • iService Chat - Managing Chats - Duration: 2 minutes, 24 seconds.

      • 2 years ago
      • 43 views
      A short overview of the Logged in Agents and Active Chats pages within iService.
    • iService Chat - Agent View - Duration: 2 minutes, 54 seconds.

      • 3 years ago
      • 84 views
      A short overview of launching a chat and the agent chat interface.
    • Upgrading iService - Duration: 2 minutes, 36 seconds.

      • 3 years ago
      • 27 views
      Quick overview on how to upgrade your on-premise installation of iService using the iService upgrade batch file and installation zip.
    • Manage Messages - Using Mass Update - Duration: 2 minutes, 37 seconds.

      • 3 years ago
      • 34 views
      Taking action on multiple messages at once using the iService Manage Message page and the Mass Update panel.
    • Manage Messages - Single Interactions - Duration: 4 minutes, 31 seconds.

      • 3 years ago
      • 40 views
      Working on a single interaction within the iService Manage Messages page.
    • Manage Messages - Overview - Duration: 2 minutes, 52 seconds.

      • 3 years ago
      • 45 views
      An overview on how to use the iService Manage Messages page to monitor message queues.
    • My Queue - Actions - Duration: 7 minutes, 9 seconds.

      • 3 years ago
      • 56 views
      Using the Action Panel within iService to update customer questions.
    • My Queue - Overview - Duration: 3 minutes, 2 seconds.

      • 3 years ago
      • 63 views
      Introduction to using the My Queue page for handling messages within iService.
    • iService TV Ad - Duration: 16 seconds.

      • 3 years ago
      • 37 views
      A short 15 second TV ad for the iService CRM platform.
    • iService Features - Duration: 61 seconds.

      • 3 years ago
      • 162 views
      A short overview of how iService can help your contact center or web support team handle web support.
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