Alex Allwood

Alex Allwood is the Principal Consultant, Customer Experience Strategy at the management consulting firm, All Work Together. Customer Empathy is her signature customer experience management and design method that connects customer and culture to enhance value and drive customer-centric growth.
Alex has authored two books, her latest published in 2019, Customer Empathy: A radical intervention in customer experience management and design. Alex facilitates customer experience training workshops and regularly speaks and writes on customer-centric transformation.