Consumers are becoming more self-sufficient. Subsequently, Customer Services departments are introducing more ways for their customers to self-help when making orders and purchases. These include automated call options (using menus); voice recognition systems; email responses; and web forms for feedback and/or complaints. Agents are now being viewed as trusted advisers and are increasingly being contacted for complex enquiries. Combining all these elements to create a seamless, multi-channel customer experience is the challenge businesses are now facing.
Eckoh provides a full range of customer self service solutions that can help achieve this objective. Contact us to find out more: www.eckoh.com
CallGuard ensures your contact centre remains secure and PCI DSS compliant by avoiding sensitive card data from being heard or seen by your agent — and from being stored on your systems. http://www.callguard.com/
We work with organisations across all sectors to enhance their customer services. Whether its added security for your customer payments or want to apply self-service automation across your customer channels, Eckoh delivers all to exceptional standards. But don't just take our word for it, see what our customers say...