Hear what Frank & Terry from Earnhardt Chrysler, Jeep, Dodge, Ram has to say about Text2Drive's texting software.
Customers get consistent updates, improved our CSI score 9 points in 90 days. Everything is instant, instead of a 10-15 phone call.
This is the must have software for Car Dealerships! - https://text2drive.com/test...
Frank: It’s going really well for us. It allows us to communicate with our customers more effectively in a fashion they prefer. Customers get consistent updates because it takes less time to keep them updated on the progress of their vehicles and service. It has helped us go up 9 points in the past 90 days, and the advisor’s service advocacy score, we’ve sent over 13,000 texts in the past 30 days and we’ve gone up 9 points.
Terry: By analyzing some surveys we knew that we had some communications gaps that we needed to fill. We’ve looked at today’s forms of communications that everyone is using and thought texting would be a viable solution. Fantastic right now. We’ve had great responses, customer love it, and our advisor love it because it frees them up.
Tianna: Doing great. TEXT2DRIVE makes me more efficient, and I update customers regularly on the status of their car. I have 10 to 20 cars lined up at any time. TEXT2DRIVE allows me to update those customers instantly instead of a 10 to 15 minute phone call.