John Donahoe wants to revolutionize the way companies are run. And so far he's well on his way. Donahoe leads the fast-growing management software company ServiceNow, which saw 36% year-over-year revenue growth in 2018 and just announced deals with the likes of Google and Deloitte.
Once the CEO of eBay and Bain & Company, Donahoe knows what it takes to build a world-class player. He's here to talk about how a small company is taking on the tech giants and how it just might win.
Hello, everyone. I'm Andy Serwer. Welcome to "Influencers" and welcome to our guest, John Donahoe, who is the CEO of ServiceNow. Great to see you, John.
JOHN DONAHOE: Andy, great to be here.
ANDY SERWER: Well, and it's great for you to be hosting us here at your headquarters in Santa Clara. So thanks for having us in.
JOHN DONAHOE: Yeah, thank you for coming.
ANDY SERWER: So you've been in many roles in the corporate world. You were at Bain. You were at eBay. How did you end up at this company, ServiceNow, and what are you doing here with this business?
JOHN DONAHOE: Well, after 10 and 1/2 years at eBay, in 2015, I did a succession. And I used that. And we split eBay and PayPal, and I handed off to Devin Wenig and Dan Schulman respectively. And I took that time to kind of reflect on what it is I wanted to do next.
And as I reflected back in my time at eBay, the iPhone came out about three months before I became CEO of eBay. And so I had the opportunity to have a front-row seat in the consumer mobile revolution, where born-in-the-cloud applications like an eBay or a PayPal or an Amazon or Lyft or Uber, you pick your favorite ones, over the last 10 years they've completely transformed our lives at home. They take what's complex in our personal lives and make it simple and easy and intuitive.
Technology now adds value to our lives at home. And as I reflected, no one would ever describe technology at work as simple using, intuitive. Technology at work is complicated. It's frustrating. It makes you want to blow your brains out.
In my last few years at eBay, we brought in the three born-in-the-cloud enterprise software platforms, Salesforce, Workday, and ServiceNow. And I began to see for the first time how our CIO could begin to build some experiences that were on par with what we were building for consumers everyday with eBay and PayPal mobile apps.
And so I came to the hypothesis that if the last decade has been the consumer mobile revolution, the next decade is going to be the revolution or the impact of technology at work, because at the end of the day, we're the same people at home as we are at work. And we've come to expect the same kind of experiences. And so I joined ServiceNow with this belief that we're right on the cusp of what the next technology revolution's going to be, that is how we live our lives at work.
ANDY SERWER: So in a way what you're saying, John, is that while consumers were being treated to first-class software, people at work were second-class citizens.
JOHN DONAHOE: Yes. And what was really underneath that is the cloud came to consumer first.
ANDY SERWER: Right.
JOHN DONAHOE: We didn't call it cloud. Amazon, Google eBay, PayPal, Lyft, Uber, they're all cloud companies. We call them consumer companies or mobile companies. Cloud came to the enterprise, came to work 10 years later, Salesforce being the first visible sort of stake in that. And so the cloud revolution simply happening at work 10 years later than the cloud transformed lives at home.
ANDY SERWER: So what exactly does ServiceNow do? And how does it work?
JOHN DONAHOE: Well, ServiceNow is one of the major cloud platforms at work. And our particular focus is around what we call digital workflow. In simplest terms that's saying how do we take the kind of experiences we have at home and make them happen at work?
A simple example-- you and I were just talking about employee onboarding. Employee onboarding is the first impression we create most-- for most of our new employees in whatever company you're in. And it's a highly manual, frustrating, time-consuming process, right, to get your badge from security, your desk from facilities. You've got to get your laptop from IT. You got to re-enter your personal information three or four different systems, payroll, T&E, health benefits, get all this compliance training.
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