NexGen Agency

At NexGen, we are experts with direct experience in Social/Multi-Media Management and leading or optimizing contact centers.  We are industry veterans with experience on both the client and outsourcer side.

NexGen is a full service customer experience management organization that focuses on data-driven authentic social and customer experiences. People repeatedly ask us, “What is the difference between a big agency or a mega BPO provider and working with NexGen?” Our answer is simple: we’re faster, more nimble, we’re experienced and we’re more invested. Our culture is passion. Passion drives everything.

There isn’t a company out there like NexGen who takes the multichannel customer management experience to the level we do.  We create “customer engagement hubs” by integrating all customer interaction channels to a singular portal through our next generation technology and then deliver those interactions to our contact centers.  We offer our clients and their customers, a single source