Your Customer's Shoes

✨ Customer Experience Designer + Analyst ✨ Follow for Real Life CX Critiques!

Hey there! I’m Raphaela—a CX + UX professional with a Master’s in User Experience Design and a mission to help business owners see what makes customers loyal and what makes them turn away.

I'll be looking at YouTube channels, apps, websites, Amazon product pages and more. In each review,  I'll pick a random site or brand and film my thoughts as a CX/UX Designer as I attempt to interact with the site. 

I’ll dig into what brands are nailing, where they’re missing the mark, and where improvements could take their CX  and UX to the next level. If you're a business owner, you're in the right place for real-time insights to see your business through your customers' eyes and truly step into 'Your Customer’s Shoes.'

Join the Success Squad—hit subscribe, and let’s level up your customer experience together!

It's your business---let's make it exceptional!

Keep thriving,

Raphaela