Wordnerds

Wordnerds turns what your customers say into what your organisation does.

We're a customer feedback analysis and voice-of-customer company. We take the messy, unstructured stuff your customers tell you (surveys, complaints, reviews, web chat and call transcripts) and turn it into clear, trustworthy insight, delivered straight into Power BI where decisions actually get made.

It's AI you can explain: transparent, auditable text analytics, so your board or your regulator can always see where a number came from. We pair brand-new AI with old-school linguistics, and because we're people people, you work with a real team as well as a platform.

Subscribe for honest conversations with the Wordnerds team, product tours, webinars and customer stories about customer experience (CX), voice of customer, insight, and adopting AI intentionally. Made for the people leading CX, insight and transformation, in sectors like housing, retail, transport and travel & hospitality.