thoughtstuff: Amazon Connect AI Agents

Hello. I'm Tom Morgan. I write the blog posts at thoughtstuff.co.uk and create the videos on this channel.

I spend my days with contact centre teams working out where AI agents actually help, and then building them on Amazon Connect. Much of the work is in healthcare, pharma, and the public sector: places where getting it wrong costs more than a bad CSAT score. Whatever I learn ends up on the Amazon Connect Podcast, the blog, in a talk, or the videos here. 

Blogs: blog.thoughtstuff.co.uk
Audio: thoughtstuff.co.uk/itunes, or thoughtstuff.co.uk/spotify
You can also find me on LinkedIn - www.linkedin.com/in/tmorganuk