CX Gurus Podcast

Real contact center operators breaking down the tech, strategy, and vendors shaping CX — no consultant theater.

We didn't study contact centers. We ran them. The CX Gurus Podcast brings you unfiltered conversations with the practitioners, vendor executives, and CX leaders who've actually built the systems, led the floors, and survived the migrations you're facing now.

Hosted by the Cloud Tech Gurus team, every episode digs into:

▸ What's working in AI, automation, and agent assist — and what's just noise
▸ How to evaluate CCaaS, QA, and CX vendors without the sales spin
▸ The operational reality behind buzzwords like "AI-powered" and "omnichannel"
▸ ROI, staffing, and the metrics that actually move the needle

🎧 New episodes drop regularly. Subscribe so you don't miss the intel.
🔗 More at cxguruspodcast.com | cloudtechgurus.com

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