Support Fusion

Support Fusion is the ticket sync platform purpose-built for MSPs, IT teams, and integrators using tools like ConnectWise, ServiceNow, and HaloPSA. We eliminate manual ticket entry, broken SLAs, and disconnected workflows in co-managed IT environments. Sync tickets in real time, control how fields and notes are shared, and configure per-customer rules - all with a simple, no-code setup. MSPs stay in their PSA, enterprises stay in their ITSM, and both sides get accurate, aligned data. From onboarding to resolution, Support Fusion makes collaboration easy and scalable. We're actively working toward ISO 27001 certification and SOC 2 readiness to support enterprise trust. Trusted by MSPs and IT teams across AU and the US.