ShyftOff

ShyftOff is revolutionizing the way contact centers operate. In this YouTube channel, we will demystify contact center operations and help leaders adopt new and innovative ways to hire and retain high-performing contact center and call center teams. 

We're helping contact centers adapt to the workforce's demand for flexibility, where 40-year best practices now fall short. We built a flexible contact center, designed for a flexible and modern workforce. We made it possible for brands, and even BPOs, to pay competitively even as wages increase. Imagine the CX professionals you'll attract when you find ways to offer flexibility and competitive pay. 

ShyftOff helps teams staff perfectly as volume fluctuates throughout the days, weeks, months, and seasons. Flexible teams can even surge up for the unexpected. Shyftoff also helps contact centers reduce costs by more than 35% while remaining in the US. We're a tech company and a contact center partner here to help you and your teams thrive!