Shanaya Reyes - Hospitaltiy, Leadership,Excellence

Welcome to my channel! I'm Shanaya M. Reyes, a hospitality training expert and leadership educator passionate about elevating service standards and team performance.

As Director of Training and Employee Development for Boucher Brothers, I've built a results-oriented training department from the ground up. My experience includes working with Forbes-rated hotels and training over 5,000 hospitality professionals across the U.S. and internationally.

My expertise spans from event planning to employee development, with training programs conducted in stunning locations from Turks & Caicos to Hawaii. I've even had the privilege of delivering training for the NBA!

On this channel, I'll share insights on hospitality excellence, leadership strategies, team engagement techniques, and process development to help you and your teams reach new heights!