BH Voon Service Management 服务管理

This channel is personally managed by BH Voon. The contents are related to service and marketing management, for educational and self-improvement purposes. The short videos are mainly obtained from my online classes, seminars/talks, research findings, and experiences. The contents include service and marketing insights on cultural issues (personal, organizational, ethnical, national cultures),  service attitude, service culture, service excellence, channels management service, service research and methodology, insights from Chinese idioms, service sector performance, socio-economic development service, and sustainability. I hope that they are useful for us. Your comments and suggestions are most welcome and appreciated. Thank you. 谢谢。voonbooho@gmail.com