Service by the Boxes

Welcome to Service by the Boxes, where Marine veteran, author, and consultant John Dowling shares real-world strategies to grow profitable heavy equipment dealerships. Learn how to improve absorption, boost service profitability, fix billing bottlenecks, lead high-performing teams, and implement KPIs and SOPs that drive results. Our videos focus on product support, fixed ops, leadership, and technician efficiency—everything you need to build a dealership that thrives. Based on the proven principles from John’s book, this channel delivers practical, no-fluff training backed by industry data. Subscribe for content designed for dealer principals, service managers, and parts leaders looking to master the aftermarket and build a scalable, high-profit operation.