SERI - IRSSM

The International Research Symposium in Service Management (IRSSM) was established in 2010 as part of the Service Education, Research and Innovation (SERI) Initiative. It is an annual Symposium, hosted successively by different universities around the world. The Symposium’s aim is to promote research and publications among young service researchers by providing a unique platform through which they are able to network with researchers from both their own country and researchers internationally.

The IRSSM symposium and its activities are generously supported by various research centers and universities from around the world, such as: Center for Service Research, Karlstad University, Sweden; University of Queensland, Australia; Queensland University of Technology, Australia; Radboud University, The Netherlands; Cornell University, USA; and St John’s University, USA. Each Symposium hosts between 80 and 120 participants from 25-26 countries.