Robin Toldens for CONGRESS

Serving Philadelphia: A Record of Results

For more than two decades, I worked inside city government, helping it better function for you. That meant helping move water billing from quarterly to monthly. Launching Philly 311 so residents could finally get clear answers. Training city employees through the Customer Service Leadership Academy. Representing Philadelphia as a customer service ambassador. Supporting Neighborhood Liaison Program training for residents making a difference in their 'hoods. Contributing to PhillyStat to track what got done and what didn’t. Helping implement the ONE PHILLY system, then stepping in as a change agent to make sure it worked. Working with PhillyRising to strengthen neighborhoods block by block. And reforming how the Water Department paid vendors, building a system that tracked invoices and sent payments within 30 days.

This is what public service looked like. And it’s the same energy I’m bringing to Washington. Real solutions. Lived experience.