Mentoring Express

Channel dedicaed to the philosophies of Customer Enchantment and Excellence in Services, with tips and suggestions on how to implement them in companies of all sizes and segments, as well as in the daily lives of managers and employees to achieve the much-desired satisfaction and loyalty of internal and external clients. I´ve been an executive at The Walt Disney Company Brazil for 15 years and here I share experiences and learnings from my years immersed in the Disney culture, as well as ways and suggestions for adapting this culture at the heart of companies that have the customer as the central focus of their business.