Ivis Mas | CX Glow

CX Glow helps small business owners and entrepreneurs grow by improving how their business serves and supports customers.

On this channel, you’ll learn practical strategies to strengthen your customer journey, increase retention, and build systems that turn everyday customer interactions into loyalty, referrals, and long-term growth.

CX Glow was created by Ivis Mas, a customer experience strategist with more than 20 years of experience helping organizations design better products, services, and customer journeys. Through coaching, training, and strategic guidance, she helps business leaders identify experience gaps, improve operations, and build businesses customers genuinely value.

Subscribe for insights on customer experience strategy, customer journey mapping, service design, and practical ways to use AI to improve how your business serves customers.