Ben Friedman · Building Business Systems

Systems, tools and AI for operating your business

Hi, Ben Friedman. I build and fix the processes companies run on — in Jira, in Monday, and in custom built apps and AI. Eight years hands-on, ACP-610, ACP-620 and ACP-120 certified.

Here I show the real thing: where a process breaks, why the rule nobody enforces ends up costing money, and how to build business systems that hold in the real world.

I run Viter, an operations transformation agency. I'm also building JAMEs, an AI administrator for Jira.

More about me: https://viter.io/author/ben-friedman
Work with me: hello@viter.io