Atender Group

Atender is a customer service outsourcing partner for companies worldwide, with expert teams in offices in Málaga, Tenerife, Mérida, and Dubai.

Our agents are native-language specialists trained on your brand, handling support across chat, email, WhatsApp, SMS, and more. They scale up and down with your volume and represent your brand as if it were their own.

To support them (and to give our clients full visibility) we built our own platform, which combines AI agents with human expertise in one unified workspace: a single inbox across all channels, intelligent automation for first-line queries, real-time monitoring, and a built-in CRM with full customer context on every conversation.

The AI handles the straightforward. The humans handle what actually needs a human. Nothing falls through.

The results: up to 80% automated resolution, 50% faster first response, 4.8 CSAT, and 60% reduction in support costs.
If you are evaluating your customer service setup, we are easy to reach.