ACXPA | Contact Centre, CX & Customer Service

Want to run a better contact centre, customer service or CX team?

ACXPA is the industry body for contact centre, customer service and CX professionals. This channel gives you practical tips, real-world insights and conversations with industry leaders you can use straight away.

Short, no-fluff videos on coaching, quality, workforce management, CX strategy and careers, hosted by Justin Tippett, co-creator of the Contact Centre CX Standards.

▶ New videos: hit Subscribe and the bell, and YouTube will let you know when one drops.
▶ Free tools, templates and benchmarking insights: https://acxpa.com.au/subscribe/