Yuval Gonen | Authority Under Pressure

Keynote speaker on what happens to authority when a customer escalation hits.

Yuval Gonen spent 23 years at Cisco, the last ten leading crisis and escalation work. He speaks to technology leaders in customer success, support, services, engineering and security about decision rights, executive rescue, and repairing customer trust.

Technical resolution closes the issue. Trust repair closes the escalation.

Programs: Authority Under Pressure (keynote) and AI Without Chaos (workshop).

Book Yuval to speak: https://dynamicescalation.com/speaking
Find where authority leaks in your escalations: https://dynamicescalation.com/scorecard

Founder, Dynamic Escalation Solutions.