Kelli Sargent-The Modern CX Mindset

The Modern CX Mindset is where customer experience meets modern leadership and career growth.
I’m Kelli Sargent — CX strategist, storyteller, and advocate for making customer experience everyone’s business. With 30+ years in cross‑functional teams, I share practical strategies, career insights, and behind‑the‑scenes realities to help you lead with clarity, align teams, and elevate internal and external CX.
This channel is for you if you want to:
• 	Build a CX career that’s respected, strategic, influential
📌 Expect:
• 	A hub for CX leaders and mid‑career pros who want to be respected, strategic, and influential.
• 	A safe space for real talk about workplace culture, leadership, and the realities of making CX stick.
• 	A place to swap frameworks, mindset shifts, and career strategies that actually work in the real world.
• 	A bridge between generations — especially giving voice to Gen X perspectives in modern leadership
Subscribe and let’s reframe CX together.